Privacy policy

This Privacy Policy describes how IndiWear (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website [www.indiwear.shop]. We are committed to safeguarding your privacy and ensuring transparency in how your information is handled.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our Site or place an order, we may collect the following types of information:

  • Personal Information: Name, billing address, shipping address, email address, phone number, and payment-related details (processed securely via third-party payment gateways).

  • Order Information: Products purchased, order value, transaction history, and delivery details.

  • Device & Usage Information: IP address, browser type, device information, pages visited, and interaction data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including payments, shipping, and returns

  • Communicate with you regarding your orders, inquiries, or customer support requests

  • Improve our products, services, website performance, and user experience

  • Send updates, promotions, or marketing communications (only if you opt in)

  • Prevent fraud, unauthorized transactions, and misuse of our services

  • Comply with applicable laws and regulations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and cart details

  • Understand how users interact with our Site

  • Improve functionality and performance

You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the Site.

4. Third-Party Services

We may share limited personal information with trusted third-party service providers to operate our business effectively, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website analytics and marketing tools (e.g., Google Analytics)

  • Shopify and related e-commerce infrastructure providers

These third parties are authorized to use your information only as necessary to provide services to us and are required to maintain confidentiality.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes secure servers, encrypted transactions, and trusted third-party payment processors. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your personal data, subject to legal and operational requirements

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with the revised effective date.