Refund policy

At IndiWear, we want you to feel confident about every purchase. If something isn’t right, we’re here to help with a fair and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, items must:

  • Be unused, unworn, and in original condition

  • Include all original tags, packaging, and accessories

  • Show no signs of washing, damage, or alteration

We reserve the right to decline returns that do not meet these criteria.

2. Return Timeframe

Returns must be requested within 3 of receiving your order. Requests made after this period may not be eligible for return or refund.

To initiate a return, please contact us at indiwear.shop@gmail.com with your order number and reason for return.

3. Refund Process & Timing

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

Refunds are processed within 7-10 days after approval. Your bank or payment provider may require additional time to reflect the credit.

4. Exchanges

We offer exchanges for eligible items subject to stock availability. If you would like a different size or replacement, please mention this when initiating your return request. Exchanges follow the same eligibility criteria as returns.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 DAYS of delivery. Include clear photos and your order details so we can resolve the issue quickly. Eligible cases may receive a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Final sale or clearance items

  • Personalized or custom-made products

  • Items returned without original packaging or tags

These exclusions help maintain product quality and fairness for all customers.

7. Return Shipping Costs

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.