Shipping policy
This Shipping Policy explains how orders placed on IndiWear are processed and delivered. Our goal is to ensure a smooth and reliable shipping experience for every customer.
1. Shipping Methods Available
We partner with trusted courier and logistics providers to deliver orders safely and efficiently. Shipping methods may include standard or express delivery services, depending on your location and availability at the time of checkout.
2. Order Processing Time
All orders are processed within [1–3 business days] after payment confirmation. Orders are not processed or shipped on Sundays or public holidays. During high-demand periods, processing times may be slightly extended.
3. Delivery Timeframes
Estimated delivery times begin after the order has been processed:
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Domestic (India): [3–7 business days]
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Remote or non-serviceable areas: May take additional time
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International (if applicable): [7–14 business days], depending on destination and customs clearance
Delivery times are estimates and may vary due to courier operations or external factors.
4. Shipping Costs
Shipping charges are calculated at checkout based on order value, weight, and delivery location.
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Free shipping: Available on orders above [₹3000] (if applicable)
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Flat-rate or variable shipping fees: Displayed before order confirmation
Any applicable duties or taxes for international orders must be borne by the customer.
5. Tracking Information
Once your order is shipped, you will receive a confirmation email or SMS with tracking details. You can use this information to track your shipment through the courier partner’s website.
6. Delivery Issues and Delays
While we strive to deliver all orders on time, delays may occur due to factors beyond our control, such as weather conditions, courier delays, strikes, or customs processing.
If your order is delayed, damaged, or marked as delivered but not received, please contact us within [48 hours] at [indiwear.shop@gmail.com], and we will assist you promptly.
7. International Shipping (If Applicable)
We may offer international shipping to select countries. Delivery times and shipping charges vary by destination. Customs duties, import taxes, and other charges are not included in the product or shipping price and are the responsibility of the customer.